Frequently Asked Questions
Find answers to common questions about our premium electronics and services.
Do your products come with a manufacturer warranty?
Yes, all electronic devices sold at PMM include a minimum 12-month manufacturer warranty covering technical defects.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking link and a unique tracking number to monitor your delivery in real-time.
Are the devices sold at PMM unlocked?
Absolutely. All smartphones and cellular-enabled tablets are sold factory unlocked and are compatible with all major network carriers.
What should I do if my product arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage to initiate a priority replacement.
Do you offer technical support for setup?
Yes, we provide complimentary remote technical assistance for the first 30 days after your purchase to help you get started.
Can I change my shipping address after placing an order?
Address changes can only be made within 2 hours of order placement before the item enters our automated processing system.